fg65 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how fg65 ("the Company", "we", "us", or "our"), operating the platform at https://fg65.io, collects, uses, stores, and protects personal data relating to individuals who register for, access, or use the fg65 platform ("Players", "you", or "your").

fg65 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy forms an integral part of the fg65 Terms & Conditions and should be read alongside that document. Defined terms not defined here carry the meanings given to them in the fg65 Terms & Conditions.

This Policy is effective as of January 2026. Players who registered prior to this date are subject to the updated Policy from its effective date. If you do not agree with the terms of this Policy, you should discontinue your use of the fg65 platform and may request account closure in accordance with the Terms & Conditions.

2 Personal Data We Collect

fg65 collects the following categories of personal data, depending on your interaction with the platform:

2.1 Registration Data

When you create a fg65 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify you are aged 21 or older)
• Email address
• Mobile phone number
• Residential address (city and district within Bangladesh)
• Chosen username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our know-your-customer obligations and to prevent fraud and underage gambling, we may collect:

• Copies of government-issued photo identification (National ID, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (e.g., confirmation of bKash, Nagad, or Rocket account registration)
• Photographs or selfies submitted for liveness verification where required

2.3 Financial Transaction Data

When you make deposits or request withdrawals on fg65, we collect transactional data including:

• Payment method type and associated identifiers (e.g., bKash wallet number, bank account reference)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps, reference numbers, and status records

2.4 Gaming Activity Data

fg65 automatically records data relating to your use of the platform, including:

• Games played, bets placed, wager amounts, and outcomes
• Session start and end times
• Bonus credits claimed and wagering progress
• Sports markets and events wagered upon

2.5 Technical and Device Data

When you access fg65, our servers and analytics systems automatically collect certain technical data, including:

• IP address
• Browser type and version
• Device type, operating system, and screen resolution
• Referring URL and pages visited on fg65
• Session duration and clickstream data

2.6 Communications Data

If you contact the fg65 support team, we retain records of those communications, including the content of your messages, the email address used, the date and time of contact, and the resolution provided. This data is used to track queries and improve our support quality.

3 How We Collect Your Data

fg65 collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, or contact the support team.
• Automatically — through server logs, cookies, and platform analytics systems that record your technical and behavioural interaction with the fg65 website and games.
• From payment providers — bKash, Nagad, Rocket, Upay, and partner banks may share transaction confirmation data with fg65 as part of the payment processing workflow.
• From game providers — certified third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi) may share session outcome data with fg65 for the purposes of dispute resolution and platform reporting.
• From fraud prevention services — fg65 may use third-party identity and fraud screening services that provide risk scores or flag indicators based on information you have provided.

4 Purposes of Processing

fg65 processes personal data for the following specific purposes:

fg65 does not process personal data for purposes that are incompatible with those listed above without first obtaining your consent or establishing another lawful basis for doing so.

5 Legal Basis for Processing

fg65 relies on the following legal bases when processing your personal data:

• Performance of a contract: Processing necessary to register your account, process transactions, and deliver the gaming services you have requested under the fg65 Terms & Conditions.
• Compliance with legal obligations: Processing required to fulfil KYC, anti-money laundering, responsible gaming, and other regulatory requirements applicable to our operations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where you have given clear and specific consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

fg65 does not sell personal data to third parties under any circumstances. We may share your personal data only in the following situations:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks receive the minimum data necessary to process your deposit or withdrawal transaction.
• Game providers: Certified studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive session identifiers and outcome data necessary to operate their games within the fg65 platform.
• Identity verification providers: Third-party KYC and fraud screening services may process a subset of your registration and document data to assist with identity verification.
• IT and hosting providers: Cloud infrastructure and platform hosting partners operate under data processing agreements that restrict their use of your data to the provision of services to fg65 only.
• Legal and regulatory authorities: fg65 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory request.

7 Cookies and Tracking Technologies

fg65 uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect analytics data. The following types of cookies are used:

• Essential cookies: Required for core platform functionality, including session management, login persistence, and security token validation. These cannot be disabled without impairing platform operation.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the fg65 platform. This data helps us identify technical issues, improve user experience, and prioritise development work.
• Functional cookies: Store your preferences, such as language settings and display options, so you do not need to reconfigure these on each visit.

By continuing to use the fg65 platform after being presented with cookie information, you consent to the use of cookies as described in this Policy. You may manage or delete cookies via your browser settings; however, disabling essential cookies will prevent the fg65 platform from functioning correctly.

8 Data Retention

fg65 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our general retention guidelines are as follows:

• Active account data: Retained for the duration of your registered account with fg65 plus a period of five years following account closure, to meet legal and regulatory obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of the last transaction on your account, in accordance with anti-money laundering requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the most recent communication in a given query thread.
• Technical and device data: Retained in aggregated or anonymised form for up to 24 months for analytics and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

9 Data Security

fg65 applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the fg65 platform
• Encrypted storage of sensitive data, including account credentials and KYC documents, at rest
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to the minimum necessary for their role
• Regular security assessments and monitoring of platform infrastructure
• Incident response procedures to detect, contain, and report data breaches in a timely manner

While fg65 takes data security seriously and applies industry-standard protections, no system is entirely immune to risk. In the event of a data breach that is likely to result in significant harm to your rights, fg65 will notify affected players without undue delay. You are encouraged to use a strong, unique password for your fg65 account and to contact support immediately if you suspect any unauthorised access.

10 Your Privacy Rights

As a player registered on fg65, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data fg65 holds about you, together with information about how it is being used.
• Right to rectification: If any personal data fg65 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that fg65 delete your personal data. This right is subject to exceptions, including where retention is required by law or is necessary for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: You may request that fg65 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that fg65 provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, direct marketing), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe your interests, rights, and freedoms override those legitimate interests.

11 Children's Privacy

The fg65 platform is strictly intended for individuals aged 21 years and older. fg65 does not knowingly collect, process, or retain personal data relating to persons under the age of 21. If fg65 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has provided personal data to fg65, please contact the support team at [email protected] immediately. fg65 will investigate and take appropriate action without undue delay.

12 Third-Party Links

The fg65 platform may contain references to third-party services, including payment providers such as bKash and Nagad, and game studio partners such as Pragmatic Play and Evolution Gaming. While fg65 takes care to work only with reputable partners, we have no control over the privacy practices or content of third-party websites or services that may be accessible through links associated with our platform.

This Privacy Policy applies solely to the fg65 platform at https://fg65.io. fg65 is not responsible for the privacy policies or data handling practices of any third party. We encourage you to review the privacy policy of any third-party service you interact with in connection with your fg65 account.

13 Changes to This Privacy Policy

fg65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where a material change is made to this Policy, fg65 will notify registered players by email or by a prominent notice displayed on the platform at least 7 days before the change takes effect, except where an immediate change is required by law or to address a security concern.

The date at the top of this Policy indicates when it was last updated. Your continued use of the fg65 platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with an amendment, you should discontinue use of the platform and may request account closure in accordance with the fg65 Terms & Conditions. The current version of this Policy is always accessible at https://fg65.io/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fg65 handles your personal data, please contact our support team. All privacy-related communications should be submitted in writing to the details below.

When contacting fg65 regarding a privacy matter, please include your registered username and a clear description of your query or request so that we can locate your account and respond efficiently. fg65 does not provide privacy support by telephone; all requests must be submitted in writing by email.